Terms & Conditions

• Bookings can be made up to 24 hours in advance for new clients.

• All bookings must be made online through our secure, GDPR compliant and user-friendly booking platform on our website.

• All bookings require a non-refundable deposit/booking fee in order to secure your appointment slot.

Please read our 'Rescheduling' and 'Cancellation' terms carefully before amending your scheduled appointment.

JULIANA REGO Skin & Wellness operates a strict 48 Hour Reschedule Policy:

• Appointments must be rescheduled before the 48 hour period of the scheduled appointment time.

• Appointments rescheduled within the 24 hour period of the scheduled appointment will incur a late reschedule fee of £10.

• Appointments will be rescheduled subject to availability.

JULIANA REGO Skin & Wellness operates a strict 48 Hour Cancellation Policy:

• Appointments that are cancelled within the 48 hour period of the scheduled appointment will be charged the deposit/booking fee.

• Appointments cancelled within the 24 hour period of the scheduled appointment will be charged 100% of the treatment cost.

• Appointments missed without notice ('No-Shows') or cancelled due to late attendance by 15 minutes or more will be charged 100% of the treatment cost.

• Late attendance will result in reduced treatment time.

• If you cancel your appointment outside the 48 hour period before your scheduled appointment time, JULIANA REGO Skin & Wellness shall provide a refund via the same payment method used at the time of booking.

• JULIANA REGO Skin & Wellness cannot offer refunds once your consultation and/or treatment has begun. This applies to massage and facial treatments, and aromatherapy consultations. We shall, however, endeavour to improve upon any service, if in the rare instance you are unhappy with the treatment you have received.

• JULIANA REGO Skin & Wellness cannot offer refunds on Gift Cards and Vouchers.

• JULIANA REGO Skin & Wellness cannot offer refunds on 'Block Purchases, Treatment Plans & Subscriptions' that are paid for using GIft Cards, Promotional Codes or Referral Discounts, and that have either expired or been wholly or partially redeemed, whichever is applicable.

• eGift cards and Gift Vouchers must be redeemed within 12 months from the date of issue.

• eGift cards and Gift Vouchers cannot be renewed, are non-exchangeable, non-transferable and non-refundable either fully or in part for cash of any amount.

• eGift cards and Gift Vouchers can be used in conjunction with any other offer or promotion, and to purchase 'Treatment Plans & Subscriptions'.

• eGift card and Gift Voucher bookings are subject to availability.  So please book in advance to avoid disappointment.

• eGift cards are issued digitally via email to the address provided at the time of purchase and on the date specified at time of purchase and can be sent to either the purchaser or to the gift recipient, subject to the purchaser's preference.

• The purchaser is responsible for correctly addressing the eGift cards. JULIANA REGO Skin & Wellness will not be liable or responsible for any loss suffered as a result of an eGift card sent via email being blocked by filters or firewalls, deleted by the gift recipient or where the incorrect email address has been entered by the purchaser.

• Enjoy 10% OFF any individual treatment session for every friend or family member you refer to JULIANA REGO Skin & Wellness.

• The Referral Discount can only be redeemed once the referred member has received their treatment.

• The referral discount cannot be used in conjunction with any other offer, promotion or discount.

• The referral discount is only valid for one individual massage or facial treatment and not across 'Treatment Plans & Subscriptions'.

• The referral discount code will be valid for 30 days only.

• To receive your referral discount code please get in touch via the contact form on our website.

• To ensure you receive your referral discount, kindly request the referred individual to provide your full name on the Consultation Form.

• Plans & Subscriptions cannot be renewed or extended, and are non-exchangeable, non-transferable and non-refundable either fully or in part for cash of any amount.

• Passes, Plans & Subscriptions cannot be purchased in conjunction with any other offer or promotion.

• Redeeming the set number of appointments within Treatment Plans & Subscriptions is subject to availability, so please book in advance to avoid disappointment.